Contact Us

Before Submitting the Form Please Read the Following

If you need to report a power outage click here.

If you need to report an inoperative or malfunctioning street light click here.

If you need to pay your bill you can login to your online account here, call your local office (numbers below), or login to the mobile app. If you have questions about your bill please call your local office.

If you need to start a new service or check to see if your address is serviced by WREC please click here.

If you need to update your account information you can log in here, or log in on your mobile app. You can also call your local WREC office. (Numbers are below)

If this is a media inquiry please click here.

Office Hours 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays.

Register for online access or Log In to enjoy the benefits of current billing and payment information, account history, and enrollment options for paperless E-Billing, Surge Stopper, Operation Round-Up and Electronic Fund Transfer / Automatic Payments (EFT).

To contact us, please provide the information below and we will reply within 4 business days (Monday through Friday, excluding holidays). Please know if you are having a payment issue the most efficient response is to call Monday - Friday 8:00am - 5:00pm. 

(Note: To report a street light that needs repairing or a power outage, please use the Street Light Repair or Report an Outage forms. To connect a service, please call a Member service representative at 352-567-5133 ext: 6007 or click here, Service transfer & disconnect requests can be submitted using SmartHub; click on “Report an Issue/Inquiry” [top right], then select “Transfer Service” or “Disconnect Service” as a reason.)