Prepaid Metering

Prepaid Metering – Is It Right For You?

Prepaid Metering allows you to purchase electricity on a pay-as-you-go basis.

Is Prepay Right For Me?

Prepaid Metering is a personal choice. It allows Members to budget on a real-time basis based on their energy use. You can put as little as $25 on your account after the initial set-up.

Do I Have To Sign An Agreement?

Yes, Members who sign-up for Prepaid Metering must sign a Prepay Agreement. The Prepay Agreement spells out the terms and conditions of participating in the Prepaid Metering Program.

How Much Does It Cost To Set Up My Prepay Account?

If you are a new Member setting up service for the first time, you will pay a $5 membership fee, a $40 service connect fee, and $100 towards your initial energy purchase. If you are an existing Member, your existing deposit (if applicable) will be applied toward any outstanding balance owed, with the remaining credit (if applicable) applied to your Prepay Account. If you have a past due unpaid balance on your account when switching to Prepay, this balance must be paid, or an acceptable payment arrangement must be agreed upon. Your new Prepay Account must begin with a minimum credit of $100 for your electric use.

How Do I Add Money To My Prepay Account?

Adding money to your account is quick and easy, even on weekends and holidays. There are several ways you can add credit to your balance:

• Visit any WREC District office or the Billy E. Brown Corporate Center, 8 a.m. to 5 p.m. Monday through Friday, excluding holidays
• Pay online here
• Use our secure pay automated phone system 24 hours a day by calling 1-844-209-7166

How Will I Know When My Balance Is Low?

You can monitor your credit balance several ways. Members, can sign-up for text messages, email notifications, and phone calls when their balance drops below $35. You can Log in to SmartHub to view daily usage, remaining credit balances, and make payments. Payments can also be made through Secure Pay-By-Phone at 1-844-209-7166. Members are responsible for all text and data fees associated with prepay.

When Will My Service Be Disconnected?

When you run out of purchased energy your account will automatically disconnect. You will need to add more money to your account if this happens.

How Do I Get My Service Reconnected?

If your service is disconnected, all you need is $25 plus any outstanding balance to reconnect the account within 7 days of disconnection. After 7 days you must pay the standard $5 membership fee, $40 reconnect fee, and the initial $100 for energy on prepaid accounts.

When Will My Meter Be Read?

Meter readings are gathered daily with the use of our automated meters.

Will I Receive A Bill In The Mail?

No, you will not receive a bill from WREC.

Can I Make Arrangements If I Can’t Add Money To My Account?

No. Payment arrangements are not allowed on the Prepaid Metering Program.

Get our Brochure.

Use our Prepaid Metering Brochure to download or print this information.